Processing time is 1-3 business days. Tracking information is sent via email once items have shipped.
Unfortunately for security purposes, we are unable to ship to any address other than the address that was used when your order was placed.
If your tracking number has not already been processed, you are able to cancel your order. Please contact our customer service email: email@example.com with your order #, for assistance. If your item has already been shipped, your order may not be cancelled. Please refer to our refund policy for any further questions.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Shipping & Returns
Yes, we ship all over the world. Shipping costs will apply, and will be calculated at checkout. (Please note, due to Covid shipping rates may be higher than usual and are calculated by the postal services.)
We have two locations - Denver, Colorado and London, UK.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Amidst this time of constant change, Candid Beauté is here for your beauty needs. Candid Beauté remains open & accepting orders. For all orders, domestic and international, you may experience a delay beyond your estimated shipping time. We apologize for the inconvenience and are working to ensure you receive your order as soon as possible.
Standard shipping is free in the Continental United States and United Kingdom with orders of $40 or more. Please refer to our shipping table for all orders under $40.
Candid Beauté currently ships to 50 states and Puerto Rico, Europe, United Kingdom, Asia and Australia. You may experience longer shipping times to Asia and Australia. Unfortunately, we do not ship to U.S. Territories, or PO boxes, Military (APO/FPO/DPO).
All orders ship Monday through Saturday, excluding federal holidays within the United States and Bank Holiday celebrations in the UK. Order processing usually takes 1-3 business days. Estimated Transit times are based on orders placed between Monday-Saturday.
Please email firstname.lastname@example.org with your order number in the subject line. A Candid Beauté team member will help you out!
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
We do our best to get orders to you asap so if you already placed your order we unable edit the shipping address that was submitted. However, reach out to email@example.com and have your order number ready and we will do our best to accommodate your request.
We do not accept returns or exchanges on international orders. Please reach out to firstname.lastname@example.org if you have any questions or concerns about your order.
Yes, all our ingredients are 100% vegan and cruelty-free! We are also proud to be a non toxic and palm oil free brand too.
No, our products are formulated free of parabens and SLS
We restock items regularly. Please sign up for our newsletter to be the first to hear about any restocks! We also announce our restock dates via our Instagram account: @candidbeauteofficial
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
You can learn more about our products on their individual product page. If you have additional product questions please reach out to email@example.com and we will be happy to help.
Candid Beauté products are sold only on our website; candid-beaute.com
Candid Beauté has partnered with One Tree Planted to support their mission of helping the environment by planting trees all over the world!
We are proud to announce that a percentage of every sale of a Powerbrow is donated to One Tree Planted to be directed towards tree-planting efforts in the Amazon rainforest.
We are also geared up to spread awareness about One Tree Planted’s mission to everyone in the Candid Beauté community and beyond.
This will vary by product. Our aluminium tubes can be recycled conveniently through your local recycling program. All of our cardboard boxes are recyclable and biodegradable. We strive to use recyclable and/or reusable materials wherever possible.
Shipping boxes are all recyclable.
Candid Beauté also strives to use recyclable and/or reusable materials wherever possible.
Yes! The Powerbrow works on every eyebrow and everyone. To achieve your dream brows simply, activate the balm with water or a setting spray and gently rub over brows for a light coat on the hairs. Brush through the brow hairs in an upward direction and set brows into place by using the tapered end to press the brow hairs down, creating your desired brow shape. Finally, fill in any sparse areas with your favourite brow pencil.
The Powerbrow will enhance the eyebrows you already have! To make the most of those beautiful brows of yours, activate the balm with water or a setting spray and rub over brows, making sure most of the brow hairs are coated in our nourishing and moisturizing balm. Brush through the brow hairs in an upward direction and set brows into place by using the tapered end to press the brow hairs down.
Activate the balm with water or a setting spray and rub over brows, making sure most of the brow hairs are coated in our nourishing and moisturizing balm. Brush through the brow hairs in an upward direction and set brows into place by using the tapered end to press the brow hairs down.
The Powerbrow is a light, natural and nourishing brow balm that is non comedogenic and can be removed with just warm water. We even suggest applying the product at night to help stimulate hair growth.
Coarse brows can be a bit more stubborn, but this doesn't stop the Powerbrow from working its magic. We suggest activating the balm with water or a setting spray and rub over brows, making sure most of the brow hairs are coated in our nourishing and moisturizing balm. Brush through the brow hairs in an upward direction and set brows into place by using the tapered end to press the brow hairs down.
The Powerbrow helps grip additional products such as brow pencils or pomades. You can also apply the Powerbrow after applying brow colour.
The Powerbrow has a flexible hold which keeps your brows in place all day without the brows feeling thick with product or dry.
The Powerbrow is clear a brow balm, this allows it to be used on any eyebrow colour and also does not disperse any colour over the brows.
Once brows are in place use the tapered end to press the brow hairs down.
We are so sorry if you are experiencing this issue with one of your balms. We kindly ask that you try twisting a little more, and applying a small amount of downwards pressure to the bottom of the screw mechanism as you twist - usually this does the trick and allows the product to appear.